Administrators • How To Use cURL With Zimbra's New Support Vault

Network Edition customers processing a Support Case must now upload content requested by Zimbra Support to a new Vault. The old FTP Site has been retired.

Regrettably, Zimbra have not published detailed instructions on how to use cURL from the CLI on a Zimbra server to upload, for example, the output of zmdiaglog.

Uploading requested outputs directly from a Zimbra server is more efficient than using like Filezilla or another transfer utility to downlaod the zmdiaglog tgz file to a local workstation, and then uploading the same file to Zimbra Support.

So I opened a Support Case on how to use cURL with ZImbra's new vault, and thought it would be helpful to share that information here.

First, Zimbra will give you a Case Number, a Username and a Password to use with the new Vault. Your Username as before is your Support Case Number.

So let's say you open a new case, and you are asked to run zmdiaglog -a -j -z (which is always a good thing to do before restarting the mailbox service anyway if things are wonky...).

Zimbra gives you the Vault URL as https://vault.zimbra.com/, but that's not enough. The full URL actually requires you to specifiy a subdirectory tree.

So let's imagine you opened a new Case: and Zimbra asks you for the zmdiaglog output.
Here's how to use cURL to upload to the new Vault directly from your Zimbra server:
Hope that helps,
Mark

Statistics: Posted by L. Mark Stone — Mon Apr 08, 2024 1:26 pm

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