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Users • Cannot upload files to Briefcase via zimbra web.

January 8, 2025, 10:49 am
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Hello, i'm facing a problem with ZCS 10.1.4 web interface.

When i try to upload any file type to Briefcase directly or through the mail signature config, it doesnt upload at all, even in the modern web app.

We've tried it on different browsers but had no success.

Updated ZCS to the last version and restarted zimbra services, but the error remains.

Already executed /opt/zimbra/libexec/zmfixperms -extended too, no results.

I can actually execute the operation described on this line manually, both directories are owned by zimbra user, doesnt look like a permission related issue:
Caused by: java.io.IOException: Unable to rename /opt/zimbra/store/incoming/1736352257119-412.msg to /opt/zimbra/store-briefcase/0/213/msg/0/484-3348.msg


I activated DEBUG mode on: zimbra.account,zimbra.acl,zimbra.sqltrace,zimbra.activity,zimbra.datasource,zimbra.gal,zimbra.index,zimbra.io,zimbra.ldap,zimbra.lmtp,zimbra.mailbox,zimbra.mailop,zimbra.misc,zimbra .nginxlookup,zimbra.purge,zimbra.search,zimbra.session,zimbra.soap,zimbra.store,zimbra.system

Here's the /opt/zimbra/log/mailbox.log at the time i'm trying to upload a file:

2025-01-08 14:53:11,024 INFO [qtp1279309678-18497:https://10.10.10.10:8443/service/soap/BatchRequest] [name=company4@mailserver.com.br;aname=admin@mailserver.com.br;mid=213;ip=172.93.0.2;port=64328;ua=ZimbraWebClient - GC131 (Win)/10.1.4_GA_4720;soapId=a0afc5e;] soap - BatchRequest
2025-01-08 14:53:11,024 INFO [qtp1279309678-18497:https://10.10.10.10:8443/service/soap/BatchRequest] [name=company4@mailserver.com.br;aname=admin@mailserver.com.br;mid=213;ip=172.93.0.2;port=64328;ua=ZimbraWebClient - GC131 (Win)/10.1.4_GA_4720;soapId=a0afc5e;] misc - delegated access: doc=SaveDocument, delegating account=admin@mailserver.com.br, authenticated account=company4@mailserver.com.br, target account=company4@mailserver.com.br
2025-01-08 14:53:11,024 INFO [qtp1279309678-18497:https://10.10.10.10:8443/service/soap/BatchRequest] [name=company4@mailserver.com.br;aname=admin@mailserver.com.br;mid=213;ip=172.93.0.2;port=64328;ua=ZimbraWebClient - GC131 (Win)/10.1.4_GA_4720;soapId=a0afc5e;] mailbox - uploadId=fb5a4147-41a8-46a3-becd-72f13c2114d1:5bd8d40d-fd3e-446c-af13-800c49f55d1e
2025-01-08 14:53:11,026 INFO [qtp1279309678-18497:https://10.10.10.10:8443/service/soap/BatchRequest] [name=company4@mailserver.com.br;aname=admin@mailserver.com.br;mid=213;ip=172.93.0.2;port=64328;ua=ZimbraWebClient - GC131 (Win)/10.1.4_GA_4720;soapId=a0afc5e;] mailop - Adding Document teste25.jpg: id=484, folderId=16, folderName=Briefcase
2025-01-08 14:53:11,026 WARN [qtp1279309678-18497:https://10.10.10.10:8443/service/soap/BatchRequest] [name=company4@mailserver.com.br;aname=admin@mailserver.com.br;mid=213;ip=172.93.0.2;port=64328;ua=ZimbraWebClient - GC131 (Win)/10.1.4_GA_4720;soapId=a0afc5e;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: error writing document blob
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:296) ~[zimbracommon.jar:10.1.4_GA_4720]
at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailbox.java:9555) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.cs.service.doc.SaveDocument.createDocument(SaveDocument.java:423) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.cs.service.doc.SaveDocument.createDocument(SaveDocument.java:399) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.cs.service.doc.SaveDocument.handle(SaveDocument.java:235) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:646) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:471) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:322) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:231) ~[zimbrastore.jar:10.1.4_GA_4720]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) ~[servlet-api-3.1.jar:3.1.0]
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:214) ~[zimbrastore.jar:10.1.4_GA_4720]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[servlet-api-3.1.jar:3.1.0]
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1631) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:292) ~[websocket-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:175) ~[zimbrastore.jar:10.1.4_GA_4720]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) ~[zimbrastore.jar:10.1.4_GA_4720]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) ~[zimbrastore.jar:10.1.4_GA_4720]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) ~[zimbrastore.jar:10.1.4_GA_4720]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) ~[zimbrastore.jar:10.1.4_GA_4720]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:125) ~[zimbrastore.jar:10.1.4_GA_4720]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:118) ~[zimbrastore.jar:10.1.4_GA_4720]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:487) ~[jetty-servlets-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:336) ~[jetty-servlets-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:301) ~[jetty-servlets-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:571) ~[jetty-security-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1440) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501) ~[jetty-servlet-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1355) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:234) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:322) ~[jetty-rewrite-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:763) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:80) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.Server.handle(Server.java:516) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:487) ~[jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:732) [jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:479) [jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277) [jetty-server-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:555) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:410) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:164) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104) [jetty-io-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:409) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034) [jetty-util-9.4.46.v20220331.jar:9.4.46.v20220331]
at java.lang.Thread.run(Thread.java:840) [?:?]
Caused by: java.io.IOException: Unable to rename /opt/zimbra/store/incoming/1736352257119-412.msg to /opt/zimbra/store-briefcase/0/213/msg/0/484-3348.msg
at com.zimbra.cs.store.file.FileBlobStore.renameTo(FileBlobStore.java:313) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.cs.store.file.FileBlobStore.renameTo(FileBlobStore.java:48) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.cs.mailbox.MailItem.setContent(MailItem.java:2119) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.cs.mailbox.Document.setContent(Document.java:374) ~[zimbrastore.jar:10.1.4_GA_4720]
at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailbox.java:9543) ~[zimbrastore.jar:10.1.4_GA_4720]
... 83 more
2025-01-08 14:53:11,027 INFO [qtp1279309678-18497:https://10.10.10.10:8443/service/soap/BatchRequest] [name=company4@mailserver.com.br;aname=admin@mailserver.com.br;mid=213;ip=172.93.0.2;port=64328;ua=ZimbraWebClient - GC131 (Win)/10.1.4_GA_4720;soapId=a0afc5e;] soap - (batch) SaveDocumentRequest elapsed=3
2025-01-08 14:53:11,329 INFO [qtp1279309678-18690:https://10.10.10.10:8443/home/company4@ ... este25.jpg] [name=company4@mailserver.com.br;mid=213;ip=172.93.0.2;port=64328;] cache - initializing folder and tag caches for mailbox 213

Statistics: Posted by mikaelrc7 — Wed Jan 08, 2025 6:49 pm

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